Shipping policy

 

Shipping Policy

 


This policy applies to orders shipped to the United States, Japan, and Malaysia. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

 

 

 

A. Shipping Costs

 


We offer fast and reliable free shipping across the United States, Japan, and Malaysia.


Free Standard Shipping – on all orders.

 

 

 

B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE

 

 

  • Processing time: 1–3 business days (Monday to Friday)

  • Shipping time: 15–25 business days (Monday to Friday)

  • Order closing time: 12:00 PM (GMT-05:00) Eastern Standard Time (New York)

 


Please note that delivery times may vary depending on your location and order volume. Business days do not include weekends or public holidays.

 

 

 

C. ADDRESS CHANGE

 


The delivery address cannot be changed after shipping.

If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at info@okwritingdesk.com.

 

 

 

D. CANCELLATIONS

 


If you need to change or cancel your order before it has been shipped, we can accept cancellations at any time prior to shipment.

If an order has already been shipped, please refer to our refund policy.

 

 

 

E. DAMAGED PACKAGES IN TRANSIT

 


If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service.

If the package was delivered without you being present, please contact our customer service to discuss the next steps.

 

 

 

Customer Support Team

 


Phone: +61 467 440 339

E-mail: info@okwritingdesk.com

Address: U3802, 88 Christie Street, St Leonards NSW 2065, Australia